Additional protection up to 100,000 Euros
Details
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Additional protection up to 100,000 Euros
DetailsThe Financial Services Control provides additional protection for traders through the Compensation reserve
Before submitting a complaint to The Financial Services Control, you must first contact your financial service provider (Broker). In many cases, your issue can be resolved quickly by dealing with the broker directly.
The broker is required to respond to your complaint within 14 days from the date it was received.
If the issue remains unresolved or you are not satisfied with the broker’s response, you have the right to submit your complaint to The Financial Services Control for independent review.
Would you like to provide more information about an existing complaint? If you need to send additional details or documents related to a previously submitted complaint that is still under review, please email them to: [email protected]. If you have received a complaint reference number, please include it in the subject line of your message — this will help us locate and process your case more efficiently.
Useful Links.
The Compensation reserve, provided by The Financial Services Control, offers added protection — covering eligible claims up to €100,000 per client.
Any client of a partner broker is eligible to submit a complaint. All cases are reviewed by the Trader Protection committee.
The Trader protection committee reviews all submitted materials, evaluates the case, and issues a formal decision.
The process is transparent and user-friendly, with clear steps from submission to resolution, ensuring accessibility for all parties involved.
Our services are completely free for traders.
